FAQs
Ordering & Delivery
What is your lead time?
The lead time for Stealthy Shades and custom fly screens is typically 4-6 weeks. Universal fly screens are available for immediate dispatch if they are currently in stock.
Can I change my order after placing it?
We start production quickly to keep lead times down, so changes may not be possible once your order is confirmed. Please email us ASAP if you need to update anything and we’ll do our best.
Can I pick up my order?
Yes, you can pick up your order from Vanketo's location in Mullumbimby (15 mins from Byron Bay). Please arrange an appointment in advance to ensure your order is prepared and ready for collection.
Do you ship internationally?
Yes, please contact our team for your shipping quote.
Product Information & Features
Do you offer custom Stealthy Shades?
Yes, custom window shades are available depending on the model. However, these are only provided as part of a full set or a cab set, not as individual pieces.
Where are Stealthy Shades made?
Stealthy Shades are proudly Australian Made, reflecting a commitment to high quality and local craftsmanship.
Are the window covers blackout?
Yes! Stealthy Shades are full blackout and also help regulate interior temperature. Check this video.
Why is the outside fabric black? Will it attract heat?
Our outer black layer is UV treated to reflect sunlight while keeping that stealthy look. It is smart not sweaty.
Do the fly screens come with magnetic closures?
Yes, our fly screens are designed with strong magnetic closures for a secure and easy fit.
Do the front window shades include fly screens?
Only the front windows come with fly screens attached by default. Other windows do not include them unless specified.
Customisation & Compatibility
Can I request a custom size or feature?
We offer limited customisation for some products especially if you’re ordering a full set. Send us an email with your van details and what you’re after, and we’ll see what’s possible.
Will the fly screens fit my specific van model?
We make model-specific and universal fly screens. Please check the product description or reach out to confirm compatibility with your van before ordering.
Installation & Usage
How do I install the window covers?
Every purchase of Stealthy Shades includes easy-to-follow installation guides to assist customers with the setup process.
What if I need help installing?
Every order includes step by step guides plus simple how to videos to walk you through it. We can get you on a video call as well so we can guide you through the process.
How do I store the Stealthy Shades when not in use?
Each set comes with a storage bag for convenient packing when not in use. Check the instructional manual.
Policies
What is your return and refund policy?
Vanketo does not offer refunds or exchanges for any products, including window shades, fly screens, or bed lifts, once an order has been placed. An exception exists for items that are defective upon receipt; customers must contact Vanketo within 7 days of delivery for a possible replacement. It's recommended to inspect items upon receipt to ensure they are suitable for your vehicle before use, as returns are not accepted for damage due to incorrect use, water exposure, or improper installation.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.