Shipping and Returns

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.   As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.   If your item is on backorder or unavailable we will void the pre-authorisation and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. Please note that Magnetic Window Shades and some fly screens may require a lead time of 4-6 weeks due to custom production. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. 

If you do not receive tracking information from us within 4-6 weeks of your order, feel free to follow up with us at hello@vanketo.co.

Returns & Exchanges
We do not offer refunds or exchanges for any products, including window shades, fly screens, or bed lifts, once the order has been placed.
Please ensure that the window shades and other products are used correctly and maintained properly. We cannot accept returns or exchanges if the products are damaged due to incorrect use, exposure to water, or improper installation.
If the item is defective upon receipt, please contact us within 7 days, and we will assess the situation for possible replacement.


Customer Responsibility
We recommend inspecting your items upon receipt and making sure they are suitable for your vehicle before use.
If you notice any issues with your order, please contact us immediately to address the problem.
Thank you for understanding our policy. We’re always here to assist you with any questions or concerns regarding our products.